We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon on the bottom right of this page. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

100% of net proceeds from all concert and merchandise sales will be directed to The WaterWheel Foundation’s 2023 Flood Recovery Fund, which will support the many victims and their families, area businesses and non-profits. The Recovery Fund will support both shorter term needs and long-term recovery and resiliency projects. 

For all show tickets, availability and type of accessible seating will vary based on the Saratoga Performing Arts Center’s availability. For accessible hotel accommodations, availability and type of accessible accommodations will vary based on the hotel’s availability. If you would like to inquire about Accessible Seating or Accessible Accommodations as part of your Travel Package purchase, please reach out to us through the chat icon on the bottom right of this page immediately after purchase. We will go over all available options. Be sure to include your name, package name and order number when reaching out to us.

We have entered the digital age, and we’re going to make things easier for you. All tickets for Phish Flood Recovery Benefit will now be digital. You will receive your digital tickets in your Ticketmaster account within a few weeks of the event taking place. You will be required to use the same email address used to purchase your travel package to receive your tickets in your Ticketmaster account.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit The Broadview Stage at Saratoga Performing Arts website.

No. Please see our purchase policy for more details.

All Phish Foundation Lounge + Pre-show Performance tickets must be purchased online. Packages will be available as part of the lottery beginning on July 25th at 2:00pm ET and as part of the public on sale on Saturday, July 29th at 10:00am ET. After you click your desired Foundation Package, you will be directed to our ticketing partner to make and finalize your order. Within the purchase process, you will be able to select either a GA Pit, Premium Reserved or Lawn ticket.  

The lottery registration period closes Wednesday, July 26th at Noon ET. You will be notified via email if your request is granted by Thursday at 11:59pm ET.

You will have another chance to purchase Phish Foundation Lounge + Pre-show Performance tickets with a travel package on sale on Friday at 9AM ET here, or with single day tickets in the general on sale on Ticketmaster on Saturday at 10AM ET.

In the Phish ticket lottery, seats will be assigned based on best availability. 

In the Ticketmaster on sale, there will be a “Foundation Package” option that you can select in the GA Pit and GA Lawn areas of the seat map.  For reserved seating, specific seats will be available as Foundation packages.  On the Ticketmaster event pages go to Filters and select “Foundation Package” to make the seat map highlight the seats that are available as Foundation packages.

Both the merchandise gift and poster will be shipped directly to your home. Please be sure to include the best shipping address during the check-out process, as this is the address that will be used for delivery. Please allow up to 60 days post-show to receive your shipment.

No, parking is not included with the Foundation ticket. Please visit the Broadview Stage at Saratoga Performing Arts Center website for all parking details.

Please keep an eye on your inbox for important information and updates from 100x Hospitality regarding your Phish Foundation Lounge + Pre-show Performance package. A few days before the event, we will email you specific instructions and detailed information regarding location and timing. 

If you have not received this information within 72-hours prior to the show, we advise checking in your spam or promotion folder as the email may have been filtered there. 

Platinum tickets are not Foundation tickets. Platinum tickets do not include access to Foundation areas at the venue. Please be mindful when completing your purchase, and be sure to filter on the ticket provider’s website so you purchase the correct Foundation package.

If you are wishing to give your Phish Foundation Lounge + Pre-show Performance ticket to someone else, the original purchaser will need to reach out to us using the same email address you used to purchase your Foundation ticket within 7 days of completing your purchase. Please reach out to us through this website and notify us to initiate the transfer request and include the original purchase details, including the order # and the new ticket holder’s name, email address and phone number. Once you have notified us and we have confirmed the transfer request, the ticket will be updated.

All Phish Foundation Lounge + Pre-show Performance tickets are non-refundable. Please refer to our Purchase Policy for complete details.

All Phish Foundation Flood Recovery Benefit Travel Packages must be purchased online. Travel Packages will go on sale Friday, July 28th at 9am ET. After you click your desired Travel Package, you will be directed to our ticketing partner to make and finalize your order. Within the purchase process, you will be able to select either a Foundation Lounge + Pre-Show Performance or Premium Reserved ticket. 

Yes! All Travel Packages include tickets to see Phish on both Friday, August 25th and Saturday, August 26th. 

Yes. You will have the same seat locations or ticket type for both nights included within your Travel Package. 

No, Travel Packages will not be available during the lottery. All Travel Packages will go on sale on Friday, July 28th at 9am ET.

Your seats will be in the Premium Reserved section of the venue. When purchasing a package with Premium Reserved Seats, your specific seat locations will be displayed throughout the purchase process. 

We have entered the digital age, and we’re going to make things easier for you. All tickets for the Phish Foundation Flood Recovery Benefit will be digital. You will receive your digital tickets in your Ticketmaster account within a few weeks of the event taking place. You will be required to use the same email address used to purchase your travel package to receive your tickets in your Ticketmaster account. Don’t worry, there will be a friendly and knowledgeable 100x Staff member at each hotel on check-in day to help you with any questions or issues that arise.

Yes, all Travel Packages have an age restriction of 21+ to check in at the hotel. Those under 21 can still occupy a room and attend the show, however the primary booker of the reservation must be 21+ for hotel check-in. Valid photo identification is required.

All travel package merchandise gifts will need to be picked up onsite at hotel check-in. If you purchased a Foundation Lounge + Pre-Show Performance Travel Package, both the merchandise gift and poster associated with this ticket will be shipped directly to your home. Please be sure to include the best shipping address during the check-out process, as this is the address that will be used for shipping. Please allow up to 60 days post-show to receive your shipment.

For Travel Packages, the price listed on our website is the price for two (2) guests, not including taxes and fees.

There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with each hotel to make sure that your bags can be stored and easily accessible until your check-in time. 100x abides by the hotel’s standard policy:

Marriott Albany
Check-In: 4:00 PM
Check-Out: 12:00 PM

Hampton Inn & Suites Albany Downtown
Check-In: 4:00 PM
Check-Out: 11:00 AM

100x Travel Packages do not include parking. Please visit each hotel’s respective website for information and rates regarding parking. 

Marriott Albany: Offers complimentary on-site parking.
Hampton Inn & Suites Albany Downtown: Offers valet parking for $18.00 per day/ per vehicle. Self-parking is not available.

Both the Marriott Albany and the Hampton Inn & Suites Albany Downtown are approximately 30 minutes away from the Broadview Stage at Saratoga Performing Arts Center. As part of your Travel Package purchase, shuttle transportation will be provided to and from the venue for both shows on August 25th and 26th.  

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can contact us directly through the chat icon on the bottom right of this page to request to connect the reservations. We will do our best to work with the hotel to accommodate. All requests must be submitted to 100x no later than Friday, August 11, 2023.

If you are wishing to gift your package to someone else, the original purchaser will need to reach out to us using the same email address you used to purchase your Travel Package within 7 days of completing your purchase. Please reach out to us through the chat icon on the bottom right of this page and notify us to initiate the transfer request and include the original purchase details, including the order # and the new ticket holder’s name, email address and phone number. Once you have notified us and we have confirmed the transfer request, the reservation will be updated and the new package holder will be able to pick up their event passes and check in to their hotel room associated with their travel package. Any package transfer requests received after Friday, August 18th will not be guaranteed.

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. That being said, we are just a bunch of people trying to make your experience better, so if you contact us, we may be able to take the package back. We cannot refund the ticketing fees if we do in fact issue a refund on the package price.